We strive to live our Code of Values by…

Respect

  • Treating others like we would like to be treated.
  • Listening with the intent to understand what is being said, and acknowledging that what is being said is important to the speaker.
  • Responding in a timely fashion.
  • Speaking calmly and respectfully, without profanity or sarcasm.

Integrity

  • Making only agreements we are willing, able and intend to keep.
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • Looking to the system for correction and proposing all possible solutions if something is not working.
  • Operating in a responsible manner, “above the line”.
  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.
  • Never saying anything about anyone that we would not say to him or her.

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty.
  • Making our best effort to understand and appreciate the customer’s needs in every situation.

 

. . . Having fun in the process!